Refund policy
Right of withdrawal for consumers
You have the right to withdraw from the present agreement within a period of fourteen days without stating reasons. The period of withdrawal will be fourteen days from the day on which the present agreement is concluded. To exercise your right of withdrawal, you have to inform us by providing us with an unequivocal statement (for ex. with a letter sent by mail, telefax or e-mail) on your decision to withdraw from the present agreement. To this end, you can use the enclosed model withdrawal form which, however, is not mandatory. The revocation period will be deemed to have been observed by timely sending the notice on your exercise of the right of withdrawal before the expiration of the period of withdrawal.Consequences of withdrawal
If you withdraw from this contract, we are obliged to reimburse you for all payments we have received from you, except for the deposit of 10% of the purchase price for custom-made products. The delivery costs for a standard shipment are also covered. If it was an express shipment, we only cover the standard delivery costs. The buyer is responsible for shipping the item back to Opsilon Instruments. We only accept returns of handpans in the box in which the handpan was received. If there is no longer a corresponding box available, we can send a corresponding box with sufficient protective material to the buyer for a fee.
The refund will be made immediately and within fourteen days from the day on which we received notification of your cancellation of this contract and we received the goods back. In order to effect such a repayment, we will use the same means of payment as those you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you for such repayment. If you have requested the provision of the services to commence during the cancellation period, you are obliged to pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you notify us. the exercise of the right of withdrawal in relation to this Agreement in relation to the total amount of the service provided for in the Agreement.
